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Article 1: Scope
The present general terms and conditions of sale apply to the distance-selling operation of Offwiththefairies.com (us) and cover all sales to its customers (you) through the www.offwiththefairies.com website as well as orders posted to our Direct Sales Team. We reserve the right to amend the present general terms and conditions of sale at any time, with the proviso that details of all amendments are published on our website.
In order to place an order and to enter into a legally binding contract with us, you must be over 18 years old.
We reserve the right to refuse to accept your order if we find that you are in breach of these Terms and Conditions.
Article 2: Prices
1.1 Product prices are given in pounds sterling and are inclusive of all taxes but exclusive of postage and packaging costs.
1.2 For all consignments to be shipped outside of the UK , invoices are automatically calculated exclusive of taxes. Any customs duties, other local taxes, import duties or state taxes that may apply are your sole responsibility and are not payable by Offwiththefairies.com.
1.3 All orders are payable in pounds sterling.
1.4 Special Offers: special offers on our products are available for a limited period only. Where more than one promotion is offered on the same product at the same time, Offwiththefairies.com reserve the right to offer the customer the best deal available. Only one promotion can be claimed at any one time.
1.5 Offwiththefairies.com reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of indication only.
Article 3: Orders
We will accept your order subject to the present general terms and conditions of sale.
You can place an order in one of the following ways:
- Internet: www.offwiththefairies.com
- Post: print the completed order form from our website, attach a cheque and send it to our Direct Sales Team:
Offwiththefairies.com c/o 9, Burghley Close, Dinnington, Sheffield S25 2XS
Your order will be dispatched on receipt of payment. In the case of payments received by cheque we will allow seven working days for the cheque to clear.
Contract details are given in English and are those in force at the time of delivery. Offwiththefairies.com reserves the right to cancel any order.
Invoices are sent separately, either by email or by post, a few days after the package has been dispatched. Export orders must include invoices with the package.
Article 4: Confirmation
Clicking the 'Confirm' button at the end of the ordering process acknowledges that you agree to the order as well as to the present general terms and conditions, in their entirety and without exception.
Data recorded by Offwiththefairies.com constitutes proof of all transactions between Offwiththefairies.com and its customers.
Data recorded by the payment system constitutes proof of financial transactions.
Article 5: Availability
Product and prices are valid as advertised on Offwiththefairies.com subject to stock availability. Information on product availability is provided when you place an order online. These details are given for information purposes only and are not binding.
Should a product be unavailable after you have placed your order, we will let you know as soon as possible by email or by post. In this instance you can ask for your order to be cancelled or exchanged by emailing us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or writing to the Direct Sales Team at:
Offwiththefairies.com c/o 9, Burghley Close, Dinnington, Sheffield S25 2XS
There is no partial dispatch of goods for cheque payments. Your cheque will be cancelled and returned to you.
If only part of the order is available, our Direct Sales Team will contact you to check whether partial delivery is acceptable. Only goods that are delivered will be charged for.
Please note: refunds will be made solely by cheque
Article 6: Delivery
Products are delivered to the delivery address given when the order was placed. Delivery times allow for order processing, packaging and transportation.
If you are paying by cheque, your order will be processed only on when your cheque has cleared. Delivery times are calculated from the date your cheque clears and may therefore differ from times indicated when you placed your order.
Article 7: Postage and Packaging
It is a good idea to combine several items in one order rather than order items individually. We are unable to combine orders placed separately and you will thus be liable to pay carriage costs for each order.
For all orders we need to have your telephone number and any information that will assist delivery.
Article 8: Payment
You have a choice of payment methods on order. - pay by cheque: include your order number with your signed cheque. Cheques must be issued by a recognised UK bank.
Online payment:
Select one of the payment methods available on the website:
- Mastercard
- Visa
- American Express
- Switch
- Solo
On your bank statement, payment will be debited to paypal, the company that handles our online transactions. All transactions are completed in a secure environment that is compatible with SSL standards.
Payment by cheque:
To pay by cheque, print the order summary screen and post it with your payment.
If you do not have a printer, simply write your name, order number and address on a piece of paper and enclose it with your signed cheque. Cheques should be made payable to Offwiththefairies.com and include your order number on the reverse. Please send cheques to:
Direct Sales Team
Offwiththefairies.com c/o 9, Burghley Close, Dinnington, Sheffield S25 2XS
Your order will be confirmed and prepared for dispatch once your cheque has cleared.
Article 9: Condition of Ownership
All goods remain the property of Offwiththefairies.com until receipt of payment in full, including added interest if appropriate. This provision does not affect transfer to the customer of all risks of loss or damage from the moment the goods leave our premises.
Article 10: Security
To help minimise the risk of interception and subsequent fraudulent use of your card details, Offwiththefairies.com operates a secure payment system that is compatible with SSL standards. SSL is currently the most reliable and the most widely used encryption protocol on the Internet.
Your details are immediately encrypted (to the maximum legally authorised standard i.e. 128 bits) and are routed to our payment company, Paypal Internet Payment, without passing through our website. Offwiththefairies.com at no time has access to credit card details. Card authorisation is directly administered by the bank.
Offwiththefairies.com does not store any credit card details.
On your bank statement, payment is debited to Paypal, the company that handles our online payments.
Article 11: Exchange and refunds
See our returns policy
Article 12: Intellectual Property
All text, notes, illustrations and images reproduced on Offwiththefairies.com are the copyright of the author and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation, private use only is permitted and any other use without the prior authorisation of Offwiththefairies.com is an infringement of the author's copyright and a violation of intellectual property rights.
Article 13: Responsibility
All products offered for sale are subject to the requirements of English law. Offwiththefairies.com cannot be held responsible for any failure to meet the requirements of the legislation of any other country where products are delivered. Offwiththefairies.com cannot be held responsible in the event of force majeure, political upheaval, total or partial strike action affecting in particular postal services, transportation and/or communications services, flood and fire.
Article 14: Applicable law
This Agreement shall be construed and performed in accordance with and shall be governed by English law and you should submit to the jurisdication of the English Courts.
Article 15: Personal information
Offwiththefairies.com will not divulge to third parties any personal information that you provide. This information is confidential and will only be used by internal departments at Offwiththefairies.com for processing your order and/or sending you details of special offers.
Confidentiality:
Offwiththefairies.com only collects data that is strictly necessary for processing your order or for keeping you informed about special offers and new products.
The following information is never passed on to third parties:
- Information you give when filling in different forms - newsletter subscription, Offwiththefairies.com Club subscription, registering your purchase online or placing an order.
- Information about your equipment (IP address, operating system, type of browser, etc.)
The data we collect helps us to tell you about special offers that are particularly suitable for your needs and to keep you up to date with the latest developments and improvements to our products and services.
In accordance with the Data Protection Act 1998 you have the right to access, correct and object to any personal data that relates to you.
Cookies:
Offwiththefairies.com uses cookies to help personalise the service you receive from us. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. A cookie tells the server that you returned to a specific page and then remembers information you have already supplied. This might be information such as delivery addresses or invoice addresses. This saves you time as you don't need to complete the information again.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to take advantage of the full Offwiththefairies.com website facility.
Returns Policy
We will accept item returns on condition that they are returned within 7 days of receipt and received in same condition that they were despatched. Please note shipping costs on returns are at Buyers Expense.
We will only refund items damaged in transit if optional insurance has been paid which is offered on invoices and are notified of damage within 48hours of receipt of item. Royal Mail offers automatic cover on 1st class mail up to £39.00 at no extra cost. To cover above this amount the Special Delivery option must be chosen. This notification must be accompanied with pictures of the damage to include all packaging materials used to speed up the insurance process. Refunds will not be given until the Insurance process is completed as with any other business. We do not accept that items have been inadequately packaged as each item is packed at our dedicated packaging facility to ensure its arrival in tact and any breakages that occur are as a result of rough handling in transit for which we have no control. The optional insurance offered will cover this!
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